Right Hand (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains what information we collect, how we use it, and your rights as a data subject.
1. Who we are
Right Hand (Pty) Ltd ("Right Hand", "we", "us") is the responsible party for personal information collected through righthand.org.za, based in Cape Town, South Africa. You can contact us at info@righthand.org.za.
2. Information we collect
We collect the following categories of personal information:
- Account information: your name and email address when you register for an account
- Payment information: billing details processed securely through our payment provider (Stripe). We do not store your card details on our servers
- Contact form submissions: your name, email address, and message when you contact us
- Usage data: pages visited, modules accessed, and general browsing behaviour on the Platform, collected via cookies and analytics tools
Free content on the Platform can be accessed without providing any personal information.
3. How we use your information
We use your personal information to:
- Create and manage your account
- Process your subscription payments
- Provide you with access to paid content
- Respond to your enquiries and support requests
- Improve the Platform and its content
- Send you important account-related communications
- Comply with our legal obligations
We will not send you marketing emails without your explicit consent, and you may withdraw that consent at any time.
4. Lawful basis for processing
We process your personal information on the following grounds under POPIA: performance of a contract (to provide the subscription service you have requested); our legitimate interests (to improve the Platform and prevent fraud); your consent (for optional communications); and compliance with a legal obligation.
5. Sharing your information
We do not sell your personal information. We share it only with:
- Stripe: our payment processor, for billing purposes
- Resend: our email service provider, for transactional emails
- Clerk: our authentication provider, for account management
- Regulatory authorities: where required by South African law
All third-party service providers are required to handle your data securely and only for the purposes we specify.
6. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings. Disabling cookies may affect your ability to access paid content.
7. How long we keep your information
We retain your account information for as long as your account is active and for a reasonable period thereafter in case of disputes or legal requirements. Payment records are retained as required by South African tax and financial legislation. Contact form submissions are retained for up to 12 months.
8. Your rights under POPIA
As a data subject under POPIA, you have the right to:
- Be informed about how your personal information is processed
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal obligations
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, email us at info@righthand.org.za. We will respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The date at the top of this page reflects when the policy was last updated.
11. Contact the Information Regulator
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa at inforeg@justice.gov.za.